Delivery options

Standard

  • Orders under £35: postage £3.95 by Royal Mail (untracked)
  • Orders over £35: free delivery by Royal Mail (untracked)

Tracked

  • Tracked Royal Mail £5.50 – You will be sent a tracking number
  • Next day guarantee by courier Monday – Friday £8.00
  • Saturday guaranteed by courier £12.00

We use DPD who will deliver to any address in mainland Britain on the next working day (Monday to Friday) after your order is sent out. We aim to get all orders dispatched within 24 hours of ordering. DPD offer a full trackable delivery service. This delivery must be signed for, so please ensure somebody is at the address given on your order between 9 and 5 pm.

If you order on Friday and need your delivery on Saturday, we offer a Saturday Courier delivery for £12. Again, please make sure somebody is in an the address to sign for the order between 9 and 5 pm

We can ship to all EU destinations. Europe shipping costs £14.

We will send you a notification email when the goods have been dispatched.

For help with stockists in Australia please contact our distributors:  Bright Wonders

Payment

Online payments are processed securely using PayPal. We accept all major credit and debit cards as well as direct PayPal payments.

Returns

If a kit is damaged on receipt or not what you expected please email us and we will refund or exchange it for you. Unwanted goods may be returned in their unopened packaging within 28 days of receipt, to receive a refund.

Email: studio@buttonbag.co.uk

Our warehouse address is:

Buttonbag Customer Service
Floryn
Mid Kent Business Park
Sort Mill Road
Snodland
Kent ME6 5UA