Terms and Conditions

Delivery

Christmas Delivery

Last order date for Christmas delivery. Please order by Monday 19th December to receive your parcel before Christmas.
Please note Buttonbag will be closed from 21 December to Wednesday 4th January 2017 and we will not be sending out any orders until the 4th.

Guaranteed delivery service

We use UPS who will deliver to any address in mainland Britain on the next working day (Monday to Friday) after your order is sent out. We aim to get all orders dispatched within 24 hours of ordering. UPS offer a full trackable delivery service. This delivery must be signed for, so please ensure somebody is at the address given on your order between 9 and 5 pm.

The shipping charge for a next-day delivery is £7  for any order.

Standard delivery services

Your Buttonbag kits will be  despatched by Royal Mail on the next working day following receipt of the order and should be with you in 2-3 days.

Standard delivery charges within the UK are calculated according to the total price of the order, as follows:

  • Orders £10 and under: postage £2
  • Orders between £10 and £20: postage £3
  • Orders between £20 and £40: postage £4
  • Orders £40 and over: free

For overseas orders the shipping prices are as follows. This is not a trackable service.

  • Orders of £10 and under: £7 within Europe, £10 to the USA, £12 rest of the world.
  • Orders between £10 and £20: £9 within Europe, £12 to the USA, £14 rest of the world.
  • Orders between £20 and £40: £11 within Europe, £17 to the USA, £19 rest of the world.
  • Orders above £40: £12 within Europe, £20 to the USA, £22 rest of the world.

If you have any special delivery instructions, please let us know these when placing the order.

We will send you a notification email when the goods have been despatched.

Payment

Online payments are processed securely using PayPal. We accept all major credit and debit cards as well as direct PayPal payments.

You can also pay by cheque by printing the online order form, completing and sending it to us with your cheque. Cheques should be made payable to Buttonbag Ltd.

Unfortunately it is not possible to place orders by telephone.

For trade or wholesale orders please refer to the trade page.

Returns

Unwanted goods may be returned in their unopened packaging within 28 days of receipt, to receive a refund.

Privacy

Your details may be kept by us for future mailings and news. If you do not wish to receive these, please check the relevant box when ordering.

For more information, please read our Privacy Policy document.

We will not pass on or sell your details to any third parties.

Contact us

If you require more information about our terms and conditions or privacy policy, you may contact us by telephone on 0208 5251640, or write to our customer services address at Unit 5.1, Bayford Business Centre, Bayford Street, London, E8 3SE