Delivery & Returns

 

Delivery Options

Standard

  • Orders under £35: postage £3.95 by Royal Mail (untracked)
  • Orders over £35: free delivery by Royal Mail (untracked)

Tracked

  • Tracked Royal Mail £5.50 – You will be sent a tracking number
  • Next day guarantee by courier Monday – Friday £8.00
  • Saturday guaranteed by courier £12.00

We use DPD who will deliver to any address in mainland Britain on the next working day (Monday to Friday) after your order is sent out. We aim to get all orders dispatched within 24 hours of ordering. DPD offer a full trackable delivery service. This delivery must be signed for, so please ensure somebody is at the address given on your order between 9 and 5 pm.

If you order on Friday and need your delivery on Saturday, we offer a Saturday Courier delivery for £12. Again, please make sure somebody is in an the address to sign for the order between 9 and 5 pm

We can ship to all EU destinations. Europe shipping costs £14

We will send you a notification email when the goods have been dispatched.

Rest of the World

For help with stockists elsewhere please contact the following companies:

Australia: www.brightbabyimports.com.au

New Zealand: www.holdson.com

United States: www.creativekidstuff.com

Scandinavia: www.nordictoydistribution.com

 

Payment

Online payments are processed securely using PayPal. We accept all major credit and debit cards as well as direct PayPal payments.

You can also pay by cheque by printing the online order form, completing and sending it to us with your cheque. Cheques should be made payable to Buttonbag Ltd.

Unfortunately it is not possible to place orders by telephone.

For trade or wholesale orders please refer to the trade page.

 

Returns

Unwanted goods may be returned in their unopened packaging within 28 days of receipt, to receive a refund.

Please email Buttonbag at the address below to let us know you are returning something and why.

Buttonbag Customer Service

Floryn

Mid Kent Business Park

Sort Mill Road

Snodland

Kent ME6 5UA

Email: studio@buttonbag.co.uk