Delivery & Returns
Guaranteed delivery service
We use DPD who will deliver to any address in mainland Britain on the next working day (Monday to Friday) after your order is sent out. We aim to get all orders dispatched within 24 hours of ordering. DPD offer a full trackable delivery service. This delivery must be signed for, so please ensure somebody is at the address given on your order between 9 and 5 pm.
The shipping charge for a next-day delivery is £7.95 for any order.
Standard delivery services
Your Buttonbag kits will be dispatched by Royal Mail on the next working day following receipt of the order and should be with you in 2-3 days.
Standard delivery charges within the UK are calculated according to the total price of the order, as follows:
- Orders £10 and under: postage £2.95
- Orders between £10 and £20: postage £3.95
- Orders between £20 and £50: postage £4.95
- Orders £50 and over: free
EU delivery services
We can ship to all EU destinations for the following rates. Please note this is not a trackable service.
- Orders of £10 and under: £6.95 within Europe
- Orders between £10 and £20: £8.95 within Europe
- Orders between £20 and £40: £10.95 within Europe
- Orders above £40: £11.95 within Europe
If you have any special delivery instructions, please let us know these when placing the order.
We will send you a notification email when the goods have been dispatched.
Rest of the World
For help with stockists elsewhere please contact the following companies:
New Zealand: www.holdson.com
United States: www.creativekidstuff.com
Online payments are processed securely using PayPal. We accept all major credit and debit cards as well as direct PayPal payments.
You can also pay by cheque by printing the online order form, completing and sending it to us with your cheque. Cheques should be made payable to Buttonbag Ltd.
Unfortunately it is not possible to place orders by telephone.
For trade or wholesale orders please refer to the trade page.
Unwanted goods may be returned in their unopened packaging within 28 days of receipt, to receive a refund.
Please email Buttonbag at the address below to let us know you are returning something and why.
Buttonbag Customer Service
Mid Kent Business Park
Sort Mill Road
Kent ME6 5UA